Articles

Short notes on the cost of manual work and how we measure it. Each note states its sources and its limits.

What is the busywork costing your business, and can you trust the number?

How a defensible baseline is built from your own figures, and what has to be true before the number means anything.

Who handles setup, upkeep and review with each option, plus questions to ask before choosing a provider.

Nine things to work out before automating how documents arrive, get checked and move to the next step.

Review three quiet matters, distinguish an expected wait from a missed handoff, and give each finding an owner and a next step.

Follow a fictional 16-hour engagement overrun to its supporting records, then decide what needs a scope, process or review change.

Compare a fictional contract pair with three changes, including an unmarked definition edit, and connect each difference to an attorney decision.

What managed intelligence providers do, how the work fits alongside IT support, and how to judge a proposal for your business.

Check native Clio and Lawmatics features, approval points and unfinished handoffs before adding automation to one law-firm process.

Follow a fictional example from staff time released to invoices and cash collected. Include review effort and keep capacity separate from savings.

How a managed service can get agreed work done for your firm and keep its automation working.

Start with the process you want to improve.